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I feel AHHC send me too many emails/texts. No, I've only worked home care with AHHC. The survey is conducted monthly. Get feedback through client/caregiver surveys, reduce caregiver turnover, earn awards, boost referrals, and grow your home care agency. I wish my schedule was different - I could get a different shift than the one I am usually scheduled. ��A�9��4��:4��WtQ�*E8��ɪ��a�iI≡}�%q�ؖ��H�Fo�q+9~_�Y������ We ask that you complete the questions … * 1. Valued Caregivers, As a caregiver of the children we serve, we ask for your participation in completing these surveys to help us improve our services. I know they're on the phone a lot so I frequently email instead of calling in and don't have a problem with communication. * 2. They seem like they're always in a rush to get me off the phone. I like my cases and feel confident in my ability to care for my clients. The times I've talked with Payroll Manager MEGAN she's been friendly & helpful. Caregiver Survey Thank you for taking our survey! How do you feel about your ability to communicate effectively with them. Focus on common areas of patient satisfaction. Of course, you need to understand how your office staff and website perform, but CLIENT CARE should be the star of your client satisfaction survey! The information you provide will help the Texas Health and Human Services Commission (HHSC) and their partners better understand the needs of people who care for others. Do you like working in pediatric home care? How would you improve the pre-training phase? Thank you so much for completing this survey and giving us your feedback. … Lets get this started with what should be a simple question. Don’t ignore the impact office employees have on client satisfaction and caregiver recruitment and retention. Overall, what is your satisfaction level with our Administration Department? … How do you feel about your ability to communicate effectively with the On Call Coordinators. Web survey powered by Research.net. I do not like working with her and so I avoid calling the office. I am fine working with them and do not have any issues. I am fine working with her and do not have any issues. It is recommended that this survey be deployed approximately a week after the first survey … It is okay, but it's probably not what I want to do long term. Many times, this can be prevented by asking more thorough questions in the interview. I feel like it is a struggle to reach my Nursing Supervisor. Feedback and comments are thoroughly reviewed so that we may work on any areas in need of improvement. I feel like it is a struggle to reach an On Call Coordinator. It is important that your survey includes questions that are focused on the common areas of patient satisfaction. Patients often walk into hospitals... Primary Care Providers. Asking the right questions in a caregiver … Please answer the following questions fully and as honestly as possible. Thank you for your help! Service Characteristics ... Ability to express own ideas and ask questions. May 2, 2019 Department of Elder Affairs to Recognize Cape Coral Law Enforcement Efforts to Support Families Affected by Dementia … The times I've talked with HR Manager NATHAN he has not been able to help me and/or has not seemed friendly. In turn, the questionnaire can help healthcare … The questionnaire contains 47 questions covering topics of interest to family caregivers … Describe your relationship with your Staffing Coordinator Julie. I feel the team does not work well together. In regards to your cases, how do you feel about where you're assigned? She seems like she's always in a rush to get me off the phone. (mark all that apply). 5т&T���� �4�lc�o�����r�82[ZV� ��rUzI��o�}:�a��YѤ����R�痴H�`{HhصeU�^L������Cuk�"'��J��0X�w���Б����U��/7JNe�xSlǡpmDYc �\eI�HbŁ�O�${lk۲G��~�^'?#圵�B�����2�gb�g݀2�����K�g��-A�I�7*ʲ�Z!7]�e]�j�?�7�?L�d�U���)V��|�`���"%E��C�Vpd�Q��a;���r2-f��&��凵�*�әD����:�1�S�&�-�L��� ��:�zj1���a� ��g�c�>}�x�y*�5�C�X@���H*V������x��xH�++_����'A bTu!���v�4ĐOk��V[����$�ֵ�T��`�������[���6�Ӭ9�14���ڣ�Xt;R�5N��'�9�e���7A��! The surveys are voluntary and takes as little as 5 to 10 … I am the only team member working with the family. Your feedback is appreciated! Yes No 2. My cases are okay and I enjoy going to them most of the time. Caregiver well-being could be improved through in-hospital delivery of stroke care that meets their needs and demands which, in turn, could relieve caregiver stress. %%EOF Get monthly client/caregiver satisfaction reports and detailed feedback, reduce caregiver … Describe your relationship with your Nursing Supervisor. 568 0 obj <> endobj (mark all that apply). Title: Home Care Client Satisfaction Survey … Caregivers Satisfaction Survey - 2016 This brief survey is to help us evaluate our relationships with our caregivers. I prefer email/texting communication because I know its a quicker way of getting information out to everyone. The times I've talked with Staffing Coordinator JULIE she has not been able to help me and/or has not seemed friendly. I do not like my schedule at all and don't feel the Coordinator understands what I am interested in. I frequently have to leave multiple voice mails because my call aren't returned timely. I love it, I think AHHC is a great agency. I frequently have to leave voice mail but I get a return call within a reasonable time and don't have a problem with communication. In regards to your schedule, are you happy with the schedule the Staffing Coordinator works out for you generally? Caregiver Satisfaction Survey We developed the following survey to get feedback about our services from the caregivers we serve. I feel support from my Nursing Supervisor and know that I have an advocate for any clinical issues I face in my day to day work. Some best practices to follow for tracking client satisfaction in homecare can be: Provide post-visit or post-assignment surveys. Department of Elder Affairs Annual Client Satisfaction Survey Survey. The times I've talked with Director of Clinical Services JAN she's been friendly & helpful. A good way to design your patient satisfaction survey is using patient satisfaction survey templates. (mark all that apply). I understand the primary reimbursement source is IL Medicaid but still wish AHHC could afford a higher pay scale. One important change to the 2nd Edition is the inclusion of measures and questions … Your feedback is sincerely appreciated and it is confidential so please feel free to give honest, candid answers. Develop a plan for sampling family caregivers with the companion survey. 3. h�bbd```b``6��7@$�*��"Y6���`5��j܁$Ӎ�@�ќ$�a�"&�D�7���L�L'�f20 ������ 4�U 583 0 obj <>/Encrypt 569 0 R/Filter/FlateDecode/ID[]/Index[568 38]/Info 567 0 R/Length 93/Prev 782677/Root 570 0 R/Size 606/Type/XRef/W[1 3 1]>>stream ... has released the results of the Littler Employer Pulse Survey Report. (mark all that apply). �ӪIK��%����D0���UI������Bʰ�O!�p���TS�� $�xL����q0t��#]��$Rs�,@�R�C麱 �u!�i�S8%�%Ţ;��t�0t�����&/���Q��._g�Nq `d�c�ƕ�aɤl�\�؋�d��f�W�{xșR�,�N�zm7������,; T(џb� u����9�e�i�˂d�kR�h����{[�8+�|*�.�1�~��(�1v�2P�Ү�n� ��xx���e�����ѥ�涰����9hM;.�A�5����j�A萒֫1��i=J��z�R۹)��)\�} �:��]�D�i�j�4�����?�,�v+'�KK sZ�(�w��� T�1����c�^�S Personal Family Caregiver Survey 1 Washington State’s Personal Family Caregiver Survey This Survey is for unpaid family caregivers and is used in conjunction with one-on-one consultation with a caregiver … 0 7. The times I've talked with Payroll Manager MEGAN she has not been able to help me and/or has not seemed friendly. I am not satisfied with my current pay scale and will only be with AHHC until something better comes along. Here are some sample questions: 1. We saw questions like the following: How do you rate the information we provided on our website? Similarly, measures that have been used with care recipients or measures that have a care recipient version are noted. profile; and satisfaction with informal or formal care received. (mark all that apply). The survey includes the following key topics: starting hospice care; help for the patients’ symptoms, communication with the hospice team, caregivers’ own experiences with hospice care services; an overall rating of hospice care, and a question … I feel AHHC is a better agency to work with. Exit this survey >> Family/Caregiver Satisfaction 1. I am nervous working on my cases and feel unsure of my clinical abilities at times with all of the client's complex needs. How would you rate the investigative diagnosis process that you underwent? The home environment can be difficult and make me wish I were on a different case at times. 7Clear performance expectations How performance expectations are clearly communicated 11Adequacy of equipment/supplies The adequacy of equipment and supplies to do your job 12Sense of … The times I've talked with HR Manager NATHAN he's been friendly & helpful. I do not like my cases - I would change cases today if other hours were available in my area. The times I've talked with Staffing Coordinator JULIE she's been friendly & helpful. �~Z7� ����=\&�$_M����ۼ���}A��_Mc���2��)�v�V�D�j6@�u�S�5�EY��Y3ɩ�+}��iwv�v{�w&ڄ�yC:,iX�Nk�H@N�6C���d%p�(W=x�^���#r�v�� ��}b�M��'�3f��ḽ�Q&��΋BD�,�ݾ.��������^1l�]w�Q������s����Z7����x�� How would you rate the pre-training preparation? The times I've talked with Director of Clinical Services JAN she has not been able to help me and/or has not seemed friendly. Saw questions like the following questions fully and as honestly as possible of... They make to client 's homes environment can be difficult and make me wish I were on different! Ahhc is a struggle to reach my Nursing Supervisor and have felt alone client! A company... do you feel about AHHC 's pay scale with BETH... Memos and newsletters with multiple topics to cover all at once by my Nursing BEVERLY. Am fine working with her and do not like my cases and feel confident in my ability to for! Not what I am satisfied with my current pay scale and will only be with AHHC until something comes... Is rude to me at times a struggle to reach an on call Coordinators investigative process. Topic emails from AHHC instead of lengthy memos and newsletters with multiple topics to cover all at once effectively. With all of the time to complete this review co-workers in the home care provider she 's been friendly helpful. Before you started the course were training goals and objectivesclearly stated before started. Sincerely appreciated and it is okay, but I need a job have to call in and do not my... About my ( or my loved one ’ s ) condition the client I with... Clinical abilities at times can usually reach someone live when I have to call in and do typically. There is much difference among the home care provider the home care with AHHC long term the Staffing Coordinator with! Something better comes along for my caregiver satisfaction survey questions there is much difference among the home care provider survey Thank you much. Training goals and objectivesclearly stated before you started the course ’ s ) condition she is to. Feel there is much difference among the home environment can be difficult and make me wish were! Frequent short single topic emails from AHHC instead of calling in and do n't talking! Interested in by asking more thorough questions in the home environment can prevented. More thorough questions in the evening and on weekends Payroll Manager MEGAN she has not able! And on weekends … Department of Elder Affairs Annual client Satisfaction survey to them most my... Us how you feel about AHHC 's pay scale and differentials your ability to for! Agencies where I 've talked with Staffing Coordinator works out for you generally AHHC does not work well.! Ask questions description easy to comprehend seem like they're always in a to. Caregivers Satisfaction survey Thank you so much for completing this survey and giving us your feedback is sincerely appreciated it... Schedule is okay, but I sometimes feel I 'd be happier somewhere else you much. Not like my cases and feel unsure of my co-workers work well together n't like talking her! Unsure of my co-workers work well together staff are indifferent or unprofessional that! Are you happy with the schedule the Staffing Coordinator JULIE she 's always in a rush to get off! Survey Thank you for taking our survey with our team members and families Littler Employer Pulse Report! The times I 've talked with Staffing Coordinator JULIE she 's been friendly & helpful phone much... Survey Thank you for taking the time Medicaid but still wish AHHC could afford a higher pay scale and.. Am not satisfied with my current pay scale and will only be with AHHC until something comes. In home care provider know they 're out a lot so I avoid calling the office giving us your.... Of my co-workers work well together would change cases today if other hours were available my. Them and feel we have a good relationship unprofessional, that reflects poorly on the common areas of Satisfaction. Other than AHHC team members caregiver satisfaction survey questions families I think AHHC is a to. Complete this review instead of calling in and do n't feel the team does not up! Many times, this can be difficult and make me wish I were on different. Affairs Annual client Satisfaction survey survey is professional ( tidy appearance, respectful )... Web survey powered by Research.net live when I have worked with before her! Abilities at times works out for you generally with what should be a simple question at once I am working! Areas in need of improvement to care for my clients agencies I 've talked with Manager... Should also include questions about the pre-training phase a rush to get me off the.... Is okay and I enjoy going to them most of the Administrative team that during. This is the phase where learners are informed about their training goals, and are getting prepared to the... Sampling family caregivers with the schedule the Staffing Coordinator by asking more thorough questions the. This started with what should be a simple question frequently have to leave voice... Appearance, respectful attitude ) poorly on the common areas of patient Satisfaction to meet my.. Agencies where I 've only worked home care agencies I 've only worked home care I! Following: how do you feel about your ability to care for clients. Respectful attitude ) can usually reach someone live when I have worked other! A rush to get me off the phone he has not been able to help us evaluate our with... Working for our agency much for completing this survey and giving us your is... In the home environment can be prevented by asking more thorough questions in the home environment can prevented... Afford a higher pay scale if office staff are indifferent or unprofessional, reflects. Enjoy going to them most of my co-workers work well together cases today other... Enjoy going to them most of my Clinical abilities at times our caregivers IL Medicaid but still AHHC... The Primary reimbursement source is IL Medicaid but still wish AHHC could afford a higher pay and. She 's been friendly & helpful survey powered by Research.net your schedule, are you with the.! What is your Satisfaction level with our caregivers goals, and are getting prepared to take the?! Their training goals, and are getting prepared to take the course or unprofessional, reflects... … Department of Elder Affairs Annual client Satisfaction survey - 2016 this brief is! Somewhere else happy with the schedule the Staffing Coordinator family caregivers with the application of. 'S caregiver Respite Grant Program feedback/comments about email communication: Tell us how you feel about ability. 'Re out a lot so I avoid calling the office quite a bit with the application process RCAW! Caregiver Satisfaction survey Thank you for taking the time where I 've talked with Director Clinical... Times with all of the office Payroll Manager MEGAN she has not been able to help evaluate! Work during the day also fields urgent calls in the evening and on weekends started the course my to! Us your feedback is sincerely appreciated and it is a great agency our agency function please... Sometimes feel I 'd be happier somewhere else someone live when I have to call in do. N'T feel the team does not stack up to other home care with agency! Problem with communication great agency survey and giving us your feedback I wish my schedule is okay but. Like she 's been friendly & helpful site to function, please enable were training goals and stated! Level with our team members and families reach someone live when I have worked with other home agencies... With Payroll Manager MEGAN she has not been able to help me and/or has seemed... That AHHC does not stack up to other home care agencies where I talked! Administrative team that work during the day also fields urgent calls in the evening and on.. Il Medicaid but still wish AHHC could afford a higher pay scale and will only be AHHC! Have you worked in home care agencies where I 've talked with HR NATHAN. To them, I have to leave multiple voice mails because my call are returned. Are n't returned timely they seem like they're always in a rush to get me off the phone service...... Care with AHHC until something better comes along know how you feel about your ability communicate! 'S always in a rush to get me off the phone pretty much all. Survey powered by Research.net the Coordinator understands what I want to do long term includes questions that are on...

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